Question 1

When is my booking confirmed?

Accepted Answer

Once your booking is submitted successfully, we send a confirmation flow and reference. If you need to change or cancel something later, contact TripWizard support directly through WhatsApp.

Question 2

Do I need to pay online before arrival?

Accepted Answer

For the current public-site booking flow, no prepayment is required unless a specific service states otherwise. Most bookings are paid on arrival or according to the final confirmation shared by our team.

Question 3

Can I edit or cancel my booking myself?

Accepted Answer

Not yet. We intentionally keep changes and cancellations support-led so our team can prevent mistakes, coordinate suppliers, and help with modifications or rebooking options.

Question 4

What happens if my flight is delayed?

Accepted Answer

We monitor arrival timing for airport pickups. If your flight lands later than scheduled, your driver adjusts the meeting time accordingly.

Question 5

Where will I meet my driver at the airport?

Accepted Answer

For airport arrivals, your driver will meet you in the designated arrivals area with clear pickup instructions shared before your trip.

Question 6

Do you provide child seats?

Accepted Answer

Yes. Child seats and booster seats can be added during booking when they are needed for your transfer.

Question 7

How far in advance should I book my transfer?

Accepted Answer

Booking in advance is always better, especially for airport arrivals and early-morning pickups, but we also accept last-minute requests when vehicles are available.

Question 8

Are there any hidden costs?

Accepted Answer

No hidden costs. The booking flow shows the route price clearly, and any paid extras are added before you confirm.

Question 9

Do your tours include hotel pickup?

Accepted Answer

Pickup terms vary by tour. Some tours include pickup from central districts, while others use a fixed meeting point. The detail page and booking flow clarify what is included.

Question 10

Can TripWizard help me combine tours, guides, and transfers?

Accepted Answer

Yes. If you are planning a broader trip across Turkey, contact us through WhatsApp and we can help connect destination advice, transfer planning, and tour recommendations into one route.

Frequently Asked Questions

Booking

Transfers

Tours and trip planning